Privacy Policy

1. INTRODUCTION

Dyan Cleaning Service LLC (“we,” “our,” “us,” or “Dyan Cleaning Service LLC”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our residential and commercial cleaning services. Please read this policy carefully to understand our practices.

2. WHAT INFORMATION WE COLLECT

A. PERSONAL INFORMATION

When you complete forms, request a quote, or book a cleaning service, we collect:

Full name
Phone number
Email address
Service address
Business or company name (if applicable)

B. PROPERTY AND SERVICE INFORMATION

When you request or schedule our cleaning services, we collect:

Type of property (residential or commercial)
Type of service requested
Preferred dates and times for the service
Any details or special requests you include in your message

C. PAYMENT INFORMATION

When you pay for our services, we collect:

Credit/debit card information
Billing information
Transaction history
Payments are processed through certified and secure payment providers

D. SMS AND COMMUNICATION INFORMATION

When you opt in to receive text messages, we collect and store:

Your phone number
SMS consent records
Message history sent and received
Dates and times of communications
Message preferences

E. WEBSITE USAGE DATA

We collect information about how you interact with our website:

IP address
Browser type
Pages visited and time spent on each page
Access time and date
Operating system
Device information (mobile, desktop, etc.)
Navigation patterns

F. COOKIES AND TRACKING TECHNOLOGIES

We use:

Cookies (small data files stored in your browser)
Web beacons and tracking pixels
Session analytics
Similar tracking technologies to enhance your experience

3. HOW WE USE YOUR INFORMATION

A. SERVICE DELIVERY

Provide residential cleaning services, including standard cleaning, deep cleaning, and move-in/move-out cleaning
Provide commercial cleaning services, including office cleaning and window and patio cleaning
Prepare estimates and quotes
Schedule cleaning appointments

B. COMMUNICATION AND CUSTOMER SERVICE

Respond to your inquiries and concerns
Confirm appointments and bookings
Provide appointment updates and arrival notifications
Send invoices and receipts
Provide customer support

C. SMS MESSAGES

When you have provided explicit consent:

Appointment confirmations and booking updates
Appointment reminders before your scheduled cleaning
Arrival notifications and schedule changes
Quote and estimate follow-ups
Responses to your service inquiries
Follow-up communications regarding previously requested services
Promotional offers and discounts on our cleaning services

D. SERVICE IMPROVEMENT

Analyze how you use our website and services
Improve the customer experience
Personalize content and recommendations
Develop new services and offerings

E. MARKETING AND PROMOTIONAL COMMUNICATIONS

Send updates about our cleaning services
Communications about special offers and promotions
Customer feedback and satisfaction surveys
Reminders to schedule your next cleaning

F. LEGAL COMPLIANCE

Comply with tax and legal obligations
Protect our rights and interests
Enforce our Terms and Conditions
Respond to legal requests or court orders

4. SMS INFORMATION AND CONSENT PROTECTION

A. SMS CONSENT

When you provide your phone number and consent to receive SMS messages from Dyan Cleaning Service LLC:

Your number and SMS data are used EXCLUSIVELY for direct communications from Dyan Cleaning Service LLC
This information is NOT sold, rented, or shared with third parties for external marketing
SMS data is only shared with certified service providers who assist in sending messages and are contractually obligated to protect your information

B. MESSAGE FREQUENCY AND DATA RATES

Message frequency varies based on your appointments and engagement with us
Message and data rates may apply according to your mobile carrier’s plan

C. HOW TO STOP RECEIVING SMS MESSAGES

You can opt out of text messages at any time by:

Replying “STOP” to any SMS message from Dyan Cleaning Service LLC
You will receive confirmation of your opt-out request
You will no longer receive text messages from us
You may reactivate SMS messages at any time by replying “START”

D. FOR HELP OR SUPPORT

For help or information about our SMS program:

Reply “HELP” to any SMS message from Dyan Cleaning Service LLC, or
Text or Call +1 (850) 904-4564

E. SUPPORT CONTACT INFORMATION

If you have any issues or questions regarding SMS communications:

Email: villedamariela444@gmail.com
SMS Support Line: +1 (850) 904-4564
Phone: +1 (727) 729-0126
Website: https://dyancleaning.com

5. DATA SECURITY

We implement industry-standard security measures to protect your information:

Data encryption in transit (SSL/TLS)
Secure servers with restricted access
Firewalls and intrusion detection systems
Regular encrypted backups
Data access policies based on need-to-know

However, no online security system is completely foolproof. By using our website and services, you acknowledge and accept the inherent risks associated with digital data transmission.

6. SHARING YOUR INFORMATION

A. WHAT WE DO NOT DO

SMS consent is not shared with third parties or affiliates for marketing purposes.

We do not sell, rent, or share your personal information with third parties for external marketing purposes.

B. WHEN WE SHARE INFORMATION

We may share your information with:

1. Service Providers

Payment processors (for secure transactions)
SMS providers (certified and secure)
Web hosting and servers
Email service providers
Scheduling and customer management platforms

All providers are contractually obligated to protect your information.

2. Cleaning Team Members

Team members assigned to your service receive only the information needed to perform it

3. Legal Requirements

If required by law or government authority
To protect our legal rights and interests
To comply with tax obligations

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. DATA RETENTION

We retain your personal information only for as long as necessary to:

Provide you with our services
Comply with legal and tax obligations
Resolve disputes
Enforce our agreements

For SMS consent records, we maintain this data in compliance with telecommunications regulations. You may request deletion of your data by contacting us at villedamariela444@gmail.com

8. YOUR PRIVACY RIGHTS

You have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information (subject to legal retention requirements)
Opt out of receiving marketing communications or SMS messages
Withdraw consent for specific data processing activities
Receive a copy of your data in a portable format

To exercise these rights, contact us at villedamariela444@gmail.com

9. AGE REQUIREMENT

Dyan Cleaning Service LLC services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from individuals under 18. If we become aware of such collection, we will delete the information immediately.

10. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to:

Remember your preferences
Analyze website traffic and user behavior
Provide relevant content and advertising
Enhance your overall experience

You can control cookie settings through your browser. Disabling cookies may affect certain website functionalities.

11. LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to external websites and resources, including social media pages. Dyan Cleaning Service LLC is not responsible for the content, accuracy, privacy practices, or policies of third-party websites. We recommend reviewing their privacy policies before sharing your information.

12. INTERNATIONAL DATA TRANSFERS

If you access our services from outside the United States, your information may be transferred, stored, and processed in the United States, where our servers are located. By using our services, you consent to this international processing of your data.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. Changes will be posted on this page with a revised “Last Updated” date. Your continued use of our website and services after these updates constitutes your acceptance of the updated Privacy Policy.

14. CONTACT AND INFORMATION

For questions about this Privacy Policy or to exercise your privacy rights, contact us:

Website: https://dyancleaning.com
Email: villedamariela444@gmail.com
Phone: +1 (727) 729-0126
Address: 4035 Valencia Dr, New Port Richey, FL 34652
Response Time: We will respond to privacy-related inquiries within 30 business days.

15. LINKS TO TERMS AND CONDITIONS

Your use of our services is also governed by our Terms and Conditions, available at https://dyancleaning.com/terms_and_conditions/