Terms and Conditions

1. INTRODUCTION

Welcome to Dyan Cleaning Service LLC. By accessing our website or engaging our services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, we recommend you refrain from using our website and services.

2. SERVICES

Dyan Cleaning Service LLC (“we,” “our,” “us,” or “Dyan Cleaning Service LLC”) provides residential and commercial cleaning services in Tampa, Clearwater, Trinity, Land O’ Lakes, Hillsborough, Hudson, and Wesley Chapel, Florida, including but not limited to:

Standard cleaning
Deep cleaning
Move-in and move-out cleaning
Office and commercial cleaning
Window and patio cleaning

Specific details of each service, including scope, schedule, and price, are outlined in your individual quote, estimate, or service agreement.

3. USER RESPONSIBILITIES

You agree to:

Provide accurate and complete information when requesting a quote or booking a service
Provide access to the property at the scheduled time
Adhere to agreed schedules for appointments
Comply with all applicable laws and regulations
Not use our services for any unlawful or fraudulent purpose

4. PAYMENTS

Prices and payment terms are outlined in your individual quote, estimate, or service agreement
Late payments may incur additional fees as specified in your service agreement
We accept secure payment through certified third-party payment processors
All financial information is handled securely and never shared for marketing purposes

5. INTELLECTUAL PROPERTY

All content on our website, including text, logos, images, and graphics, is the property of Dyan Cleaning Service LLC unless otherwise stated. Unauthorized use, reproduction, distribution, or modification of this content is strictly prohibited.

6. SMS COMMUNICATIONS AND DATA PROTECTION

A. SMS CONSENT AND OPT-IN

By providing your phone number and marking the consent checkbox on our forms, you agree to receive SMS text messages from Dyan Cleaning Service LLC regarding appointment confirmations, reminders, service updates, quote follow-ups, and promotional offers related to our cleaning services.

When you provide your phone number and consent to receive SMS messages from Dyan Cleaning Service LLC, you understand and agree that:

SMS consent is not shared with third parties or affiliates for marketing purposes
Your phone number and SMS-related information are used exclusively for direct communications from Dyan Cleaning Service LLC
This information is not sold, rented, or shared with third parties for external marketing purposes
SMS data is only shared with certified service providers who assist in sending messages and are contractually obligated to protect your information

B. DETAILED DESCRIPTION OF SMS PROGRAM AND MESSAGING USE CASES

Dyan Cleaning Service LLC uses SMS to communicate with customers and prospects who have provided explicit consent through website forms and opt-in mechanisms. The SMS program includes the following types of messages:

Appointment confirmations and booking updates
Appointment reminders before scheduled cleanings
Arrival notifications and schedule changes
Quote and estimate follow-ups
Customer inquiry responses regarding our services
Follow-up communications regarding previously requested services
Reminders to schedule your next cleaning
Promotional offers and discounts on our cleaning services

Message frequency varies based on customer engagement and scheduled services.

C. MESSAGE FREQUENCY AND DATA RATES

Message frequency varies. Message and data rates may apply according to your mobile carrier’s plan. Dyan Cleaning Service LLC is not responsible for carrier-related delays or delivery failures.

D. INSTRUCTIONS TO OPT OUT (TEXT STOP)

You may opt out of receiving SMS messages at any time by:

Replying “STOP” to any text message from Dyan Cleaning Service LLC
You will receive confirmation that your opt-out request has been processed
You will no longer receive text messages from us
You may reactivate SMS messages at any time by replying “START”

E. FOR HELP OR SUPPORT

For help or information about our SMS program:

Reply “HELP” to any SMS message from Dyan Cleaning Service LLC, or
Text or Call +1 (850) 904-4564

F. SUPPORT CONTACT INFORMATION

If you have any issues or questions regarding SMS communications:

Email: villedamariela444@gmail.com
SMS Support Line: +1 (850) 904-4564
Phone: +1 (727) 729-0126
Address: 4035 Valencia Dr, New Port Richey, FL 34652
Website: https://dyancleaning.com

7. CARRIER LIABILITY DISCLAIMER

Dyan Cleaning Service LLC is not responsible for delays, failures, or issues with SMS delivery caused by carriers or network providers. Carriers may experience service interruptions, and Dyan Cleaning Service LLC cannot guarantee 100% message delivery or timeliness. Users assume all risks associated with SMS communications, including but not limited to message delays, non-delivery, or carrier-related issues.

8. AGE RESTRICTION (18+)

SMS services from Dyan Cleaning Service LLC are available only to individuals who are 18 years of age or older. By opting in to receive SMS messages, you confirm that you are at least 18 years old and authorized to receive SMS communications. If you are under 18, you may not use the SMS messaging features of our services.

9. LIMITATIONS OF LIABILITY

We are not responsible for delays caused by client non-responsiveness or factors outside our control
Liability for damages is limited to the total amount paid for the service
We are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our services

10. CANCELLATION AND REFUNDS

Cancellations must be made in writing to villedamariela444@gmail.com
Refunds for prepayments may be issued based on the service stage, minus any work already completed
Cancellation terms are outlined in the individual quote or service agreement
Refund processing typically takes 5-10 business days after approval

11. LINKS TO PRIVACY POLICY

Your use of Dyan Cleaning Service LLC services is also governed by our Privacy Policy, which details how we collect, use, and protect personal information provided by users. By consenting to SMS communications, you also agree to our Privacy Policy available at https://dyancleaning.com/privacy_policy/

12. THIRD-PARTY LINKS

Our website may contain links to external websites and resources, including social media pages. Dyan Cleaning Service LLC is not responsible for the content, accuracy, privacy practices, or policies of third-party websites. We encourage you to review their terms and privacy policies before engaging with their services.

13. MODIFICATIONS TO TERMS

Dyan Cleaning Service LLC reserves the right to modify or update these Terms and Conditions at any time and without prior notice. We advise you to review this page periodically. Your continued use of our website and services after the publication of changes implies your acceptance of the modified Terms and Conditions.

14. GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to its conflict of laws principles. Any litigation or claim arising from the use of our services shall be resolved exclusively in the state or federal courts located in the State of Florida.

15. CONTACT INFORMATION

If you have questions or concerns related to these Terms and Conditions, you can reach us through the following channels:

Website: https://dyancleaning.com
Email: villedamariela444@gmail.com
Phone: +1 (727) 729-0126
SMS Support: +1 (850) 904-4564
Address: 4035 Valencia Dr, New Port Richey, FL 34652
Response Time: We will respond to inquiries within 30 business days.

16. ENTIRE AGREEMENT

These Terms and Conditions, together with our Privacy Policy and any individual quotes or service agreements, constitute the entire agreement between you and Dyan Cleaning Service LLC regarding your use of our services and website. These terms supersede all prior agreements, understandings, and negotiations.

17. SEVERABILITY

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. WAIVER

The failure of Dyan Cleaning Service LLC to enforce any right or provision of these Terms and Conditions does not constitute a waiver of that right or provision.